Newcomers

Here’s some information to help you get settled quickly.

WATER SERVICE

To start your water service, call 732-2104 Ext. 223 or visit the Town Hall Annex at 137 N. Churton St. Payment for water/sewer bills is due on the 25th of each month. Automatic deposit is available.

Information on the town’s water rates may be viewed here. For more information on the town’s water, visit the water and sewer services section. For more information on the Utilities Department and its treatment plants, visit the Engineering/Utilities Department section under Town Government.

PUBLIC WORKS SERVICE

— Garbage Collection

Curbside collection of household waste is provided once a week to all single-family residences. To find out what day your garbage is collected, check the Garbage Collection Schedule.

Only garbage contained in town-provided rollout carts will be collected. Non-rental residences with an active utility account will receive one free rollout cart after the utility account is activated. An additional cart may be purchased at the Town Hall Annex for a fee equal to the town’s cost. Public Works staff will deliver the carts. A refundable deposit is required for a rollout cart at a rental property. Contact the Town Hall Annex at 732-2104 for more information.

Rollout carts should be placed at the curb between 7 p.m. the night before and 6 a.m. the day of collection. The cart must be within 3 feet of the curb, with the handle facing away from the street. It should be at least 4 feet clear of parked cars, trees and all other obstructions that may impede the garbage truck’s mechanical arm from lifting the cart. All garbage should be contained in bags and should not overflow the cart.

— Recycling

Orange County Waste Management provides Hillsborough with curbside recycling collection on Wednesday mornings. Bins should be placed at the curb by 7 a.m. the day of collection.

To request a recycling bin, place a work order by phone at 732-2104 Ext. 222 or by e-mail. Public Works staff will deliver your bins. For more information about the curbside recycling collection and acceptable items, visit the Solid Waste Management Department’s section of the Orange County government’s Web site.

WORK ORDERS

New trash cans, leaf pickup and similar requests should be made via the Work Order Voice Mailbox at 732-2104 Ext. 222 or the Work Order E-mail. The mailbox is monitored daily, and you will be contacted or have the item addressed within two business days. Please leave a name, address, phone number and specific message about the service you need.

OFFICE HOURS/LOCATIONS

All offices are open from 8 a.m. to 5 p.m. weekdays. The Water/Sewer Billing and Collections Office remains open until 6 p.m. on the 25th of each month. If the 25th falls on a weekend or holiday, the office will remain open until 6 p.m. the next work day.

— Town Hall

Town Hall is located at 101 E. Orange St., with the parking lot accessed from Corbin Street. The Town Hall campus houses the Town Barn, where the Town Board and Hillsborough advisory boards and commissions meet. The campus also houses the offices of:

• town manager, assistant town manager and budget and management analyst

• town engineer and utilities analyst

• Planning Department, including the code enforcement officer

• Public Works supervisor

• town clerk, human resources director, safety and risk management officer and public information officer

• fire marshal

— Town Hall Annex

The Town Hall Annex is located at 137 N. Churton St., with parking accessed from Tryon Street. The Town Hall Annex houses the offices of:

• mayor

• Water/Sewer Billing and Collections

• Finance Department

— Police Department

The Police Department is located at 127 N. Churton St. A substation is located in the Fairview community, at 501 Rainey Ave.

DIRECTORY

Trying to contact someone in the Town of Hillsborough? Check the directory.